Business Support Services

Businesses and organizations in the Business Support Services industry (NAICS code 5614, part of the Administrative and Support and Waste Management sector) received 78,208 PPP loans totaling $4.31B during the COVID-19 pandemic.

The average loan for this industry was $55,162 — below the national PPP average of approximately $67,000. This reflects the small business character of most participants in this industry, typically sole proprietors and micro-businesses with modest payroll obligations.

90.7% of loans in this industry were forgiven — totaling $4.08B. To qualify for forgiveness, borrowers had to demonstrate that they maintained headcount and compensation levels and used at least 60% of loan proceeds for payroll expenses.

Notable recipients in this industry include ADVANCED CALL CENTER TECHNOLOGIES, LLC of BERWYN, PA ($10,000,000); THE RDI CORPORATION of BLUE ASH, OH ($10,000,000); and INNOVATIVE SERVICE TECHNOLOGY MANAGEMENT SERVICES, INC of ATLANTA, GA ($10,000,000).

The loan amount distribution for this industry shows a more even spread across loan sizes, suggesting a mix of small and mid-sized businesses. Because borrower names are withheld for loans under $150,000, a substantial portion of recipients in this industry may not appear by name in this dataset.

As part of the broader Administrative and Support and Waste Management sector — office administration, hiring and placing personnel, cleaning, waste management. — businesses in NAICS 5614 were particularly reliant on PPP assistance to bridge the gap between declining revenues and fixed overhead obligations during the shutdown period.